Free Shipping

• Free shipping is available for U.S. orders over $50.
• Orders under $50 will be charged standard shipping rates.

Shipping Carriers

• We ship orders using USPS or UPS.
• Carrier selection may vary depending on order size, weight, and destination.

Processing & Delivery Time

• Orders are typically delivered within 4–6 business days after shipment.
• Delivery times may vary by location and carrier.
• Business days do not include weekends or holidays.

Tracking Information

• A tracking number will be generated once your order ships.
• Tracking details will be sent to the email address provided at checkout.
• Customers are responsible for tracking their shipment once the order has shipped.

Packaging

• We carefully package all orders using protective materials such as bubble wrap to help
  prevent damage during transit.

Incorrect Address / Failed Delivery

• Please ensure your shipping address is correct at checkout.
• Sooni & Tommi is not responsible for delays, loss, or non-delivery due to incorrect or
  incomplete addresses provided by the customer.

Lost or Delayed Packages

• Once a package is handed over to USPS or UPS, delivery issues such as delays or loss
  are the responsibility of the carrier.
• For delivery updates, please contact the carrier directly using your tracking number.

Damaged Packages

• If your package arrives damaged due to a packaging error on our part, please contact us
  immediately with clear photos so we can assist you.